Download and Install WD Drive Utilities to unlock a password protected drive.ĭownload WD Drive Utility for Windows and MacOS.Download and Install the latest version of WD Backup.Ensure the drive firmware is up to dateĪnswr ID 5460: How to update the firmware on a My Book or My Passport.Please refer to Answer ID 15132 List of supported drives by WD Backup If Windows does not see the drive, please refer to Answer ID 14925: Windows or macOS cannot find my driveĮnsure the drive is supported by WD Backup. Ensure the WD Drive is connected directly to the computer and NOT connected to a USB Hub.Įnsure the computer can see and access the drive.If the issue is still not resolved, please continue with the troubleshooting steps listed below.Ĭheck your local PC anti virus, malware and or end point protection software to ensure WD Backup is allowed and not blocked.įor assistance, pleased contact your software vendor or refer to their technical user manuals or disable the software while troubleshooting. Log In as the user with Administrator access.
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